ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role: We are seeking a Service Desk Support for a Max Term- Full Time (12 months) placement based in THQ Blackburn, VIC/ Redfern, NSW. Purpose of the Role: The Level 1 Service Desk acts as a single point of contact for all customers in Salvation Army Australia Territory. The Service Desk exists to provide delightful customer experience through level 1 and 2 technical support and advice as per the IT Service Catalogue in alignment with the IT Service Level Agreement. Key Roles and Responsibilities: Technical Support & Systems Management Provide Level 1 and 2 IT support via phone, remote tools, or on-site visits Configure, maintain and support enterprise applications, networks, and infrastructure (e.g. DHCP, Mail Filters, Print Services) Manage user access and permissions through Windows Server and collaboration tools Coordinate and implement software/hardware installations, upgrades, and relocations Customer Service & Stakeholder Engagement Deliver a positive customer experience through clear, proactive communication Provide regular updates on ticket status and verify issue resolution with users Travel to sites to assess requirements and deliver tailored IT support and advice Liaise with vendors and internal teams to resolve service requests on behalf of users Process Improvement & IT Operations Maintain accurate ticket records, asset inventories, and technical documentation Recommend and implement process improvements to enhance service delivery Support IT service management practices, including Incident, Request, Problem, and Asset Management Contribute to internal knowledge bases, training resources, and team collaboration initiatives Qualifications and Experience Required: Experience in a similar role at a large ITIL aligned organisation for at least 1 year Experience with O365, Office 2016, Windows 10, Citrix XenApp, virtual desktop environment, enterprise applications, Window Service, Active Directory Degree in Computer Science or Business is mandatory ITIL Foundation Certificate CCNA/MCSA/CompTIA certifications are highly desirable Requirements for the role: National Police Check Why work for Us: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits annually. Flexible working conditions and Paid parental leave Employee Assistance Program - Independent confidential counselling service Opportunity for career development An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.
