About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us! Are you a tech-savvy professional with a passion for providing exceptional IT support? Anglicare is seeking a dedicated Senior Support Analyst- Audio Visual to provide high-quality, hands-on support for audio-visual systems across our organisation. If you thrive in dynamic environments and love helping others connect through technology, this role is for you. About the Role: Provide Level 1 & 2 AV support for meetings, events, and video conferencing systems across multiple sites. Set up, operate, and troubleshoot AV equipment including projectors, digital displays, microphones, speakers, cameras, and control systems. Support Windows/Mac environments and ensure AV integrations work smoothly with platforms like MS Teams, Zoom, and conferencing hardware. Manage AV incidents via ticketing system; resolve technical issues promptly in line with SLAs and ITIL best practices. Provide onsite and remote assistance, including AV system checks and meeting/event support. Maintain an AV knowledge base and contribute to training and process documentation. Coordinate with vendors and facilities teams for AV installations, upgrades, and maintenance. Qualifications and Skills: Relevant IT or AV qualification or equivalent hands-on experience. Familiarity with AV technologies such as Crestron, Logitech, Poly, Teams Rooms, or similar systems. Understanding of Microsoft Azure, Active Directory, and basic networking. Excellent communication skills, with a strong customer service mindset. Strong troubleshooting and problem-solving ability, especially under time pressure. Comfortable working independently and collaboratively across teams. About You: Strong communication and interpersonal skills. Excellent problem-solving abilities. Ability to work independently and within a team. High attention to detail. Proactive and customer-focused approach. Why Anglicare? Join a forward-thinking organisation dedicated to innovation, teamwork, and excellence in IT solutions. Apply now to be part of a transformative journey! Experience a supportive and welcoming culture. Benefit from career-focused training and development. Work with a passionate, consultative leadership team. Enjoy tax-free salary packaging up to $18,550 annually. Access free confidential counselling through the Employee Assistance Program. Stay active with a Fitness Passport. Save with discounts at over 400 retailers. We strongly encourage Aboriginal and Torres Strait Islander applicants to apply. At Anglicare, we are committed to honouring Jesus Christ, enriching lives, and strengthening communities. We maintain a zero-tolerance policy for child abuse, ensuring the safety and wellbeing of all children and young people. Please note that successful completion of background checks, including WWCC may be required as part of the employment process for this role. Application Close Date: June 22, 2025 OVERVIEW Work for an organisation with over 160 years’ experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms. With more than 400 unique roles across Anglicare, you’ll have plenty of opportunity to grow and develop your career… at the same time as making a real difference for real people. Anglicare is where you can do the best work of your life. Your rewards and benefits On top of the joy of knowing that you are making a real impact, Anglicare offers you a range of rewards and benefits as a valued employee. From recognition programs to celebrate outstanding performance that reflects our organisation values, to a range of competitive staff benefits. Staff Rewards As a valued Anglicare employee, you’ll receive access to this staff rewards portal, giving you exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing… both at work and at home. As a valued Anglicare Employee, you can receive free counselling through our confidential Employee Assistance Program as you need it. Employee Referral Program When you work at Anglicare, you’ll be rewarded with a $1200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role and if they're hired, you’ll receive an additional $1200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process gives you support to achieve your professional goals. Through ongoing conversations, your manager will provide regular feedback. Your Annual Review Conversation provides your manager with an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.
