About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us! We are seeking a dedicated and experienced Senior Recovery and Quality Assurance Manager to join our Residential Care team. This pivotal role is responsible for stabilising high-risk residential care homes, ensuring immediate risk mitigation, and embedding long-term sustainable improvements in care quality, compliance, and governance. Key Responsibilities: Provide immediate and targeted responses to address health and safety risks to residents, ensuring compliance with regulatory standards while restoring resident and stakeholder confidence. Develop structured remediation plans, monitor continuous improvement initiatives, and coordinate external service providers to ensure quality and safe outcomes for all residents. Draft regulatory reports, provide governance reporting to senior leaders, executives, and the board, and ensure effective complaint resolution processes. Develop and oversee the PCI, ensuring sustainable and ongoing improvements. Ensure compliance with accreditation standards and support care homes through unannounced and scheduled assessments. Conduct root cause analysis and risk assessments, ensuring that actions taken resolve systemic issues and not just individual incidents. Lead targeted remediation strategies for homes, ensuring swift and effective risk mitigation. Oversee responses to the Aged Care Quality and Safety Commission (ACQSC), including reportable incidents, assessments, and compliance notices. Embed evidence-based clinical practices to enhance care quality and resident safety. Work closely with home managers and frontline staff to instil a culture of proactive risk identification and mitigation. Implement structured resident engagement activities, guided by resident needs and preferences, to restore confidence in service quality. Qualifications, skill and experienced required: Registered Nurse with the Australian Health Practitioner Regulation Agency (essential). Tertiary qualifications in governance, risk management, or in a relevant field (desirable). Demonstrated experience in clinical governance, safety and assurance, or quality and compliance roles. Experience in complaints resolution & customer experience & engagement. Substantial knowledge of the Australian aged care industry and regulatory requirements. Proven ability to analyse complex issues, formulate strategic interventions, and drive measurable improvements. Strong background in clinical governance, compliance, risk management, and continuous improvement. Experience in managing accreditation and regulatory audits in aged care. Experience in high-risk service remediation, regulatory compliance, and accreditation processes. Proven ability to develop and execute remediation plans with measurable success. Strong written communication skills, with the ability to draft complex reports for regulatory bodies, executives, and boards. If you are passionate about making a difference in the lives of residents and have the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the position. Benefits: NFP salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment | A staff rewards program that gives you discounts from over 400 retailers | Fitness Passport with access to over 800 gyms Sydney-wide. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Anglicare – Jesus Christ honoured, lives enriched and communities strengthened. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. Application Close Date: June 25, 2025 OVERVIEW Work for an organisation with over 160 years’ experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms. With more than 400 unique roles across Anglicare, you’ll have plenty of opportunity to grow and develop your career… at the same time as making a real difference for real people. Anglicare is where you can do the best work of your life. Your rewards and benefits On top of the joy of knowing that you are making a real impact, Anglicare offers you a range of rewards and benefits as a valued employee. From recognition programs to celebrate outstanding performance that reflects our organisation values, to a range of competitive staff benefits. Staff Rewards As a valued Anglicare employee, you’ll receive access to this staff rewards portal, giving you exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing… both at work and at home. As a valued Anglicare Employee, you can receive free counselling through our confidential Employee Assistance Program as you need it. Employee Referral Program When you work at Anglicare, you’ll be rewarded with a $1200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role and if they're hired, you’ll receive an additional $1200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process gives you support to achieve your professional goals. Through ongoing conversations, your manager will provide regular feedback. Your Annual Review Conversation provides your manager with an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.
