About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us! About the Role Anglicare is seeking a highly skilled Senior Applications Analyst to play a key role in the support and continuous improvement of our enterprise applications, with a primary focus on the Epicor ERP system. This role is essential in ensuring the reliability, performance, and strategic enhancement of systems that enable our organisation to deliver services efficiently and effectively. Based in our Digital & Technology team, this permanent full-time role offers the opportunity to work across business units, act as a subject matter expert, and deliver technology solutions that truly make a difference. Key Responsibilities Provide expert support and configuration of Anglicare’s ERP (Epicor) and other enterprise applications. Ensure integration, compliance, and data governance standards are maintained. Contribute to projects and system upgrades, driving improvements to functionality and user experience. Manage user access, roles, and delegations in line with IAM and security policies. Partner with business stakeholders to refine and optimise business processes. Deliver high-quality support and incident management, aligned with ITIL best practices. Maintain documentation, knowledge bases, and training materials to support end-user adoption. Support a customer-first culture by proactively monitoring feedback and driving system adoption. Key Skills and Experience: Demonstrated experience in application support or analyst role, with solid ERP experience (Epicor preferred). Strong understanding of enterprise systems, change management, and ITIL frameworks. Proven ability to analyse business needs and translate them into technical solutions. Ability to clearly communicate and work collaboratively across business and technical teams. Strong problem-solving mindset, with a focus on continuous improvement. Ability to manage competing priorities and deliver high-quality outcomes on time. Why Join Anglicare? A welcoming, supportive team and a strong values-based culture. Opportunities for professional development and career growth. Not-for-profit salary packaging benefits – increase your take-home pay. Employee Assistance Program and discounts across 400+ retailers. Make a meaningful impact in the lives of others through your work. About Us As a forward-thinking, for-purpose organisation, we are committed to creating a thriving and high-performing workplace that aligns with our Christian values. Our people are at the heart of everything we do, and we are looking for an exceptional leader to help build an industry-leading organisational culture. Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Please note: A Police Check and Working with Children Check will be required for the successful candidate. Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: May 04, 2025 OVERVIEW Work for an organisation with over 160 years’ experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms. With more than 400 unique roles across Anglicare, you’ll have plenty of opportunity to grow and develop your career… at the same time as making a real difference for real people. Anglicare is where you can do the best work of your life. Your rewards and benefits On top of the joy of knowing that you are making a real impact, Anglicare offers you a range of rewards and benefits as a valued employee. From recognition programs to celebrate outstanding performance that reflects our organisation values, to a range of competitive staff benefits. Staff Rewards As a valued Anglicare employee, you’ll receive access to this staff rewards portal, giving you exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing… both at work and at home. As a valued Anglicare Employee, you can receive free counselling through our confidential Employee Assistance Program as you need it. Employee Referral Program When you work at Anglicare, you’ll be rewarded with a $1200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role and if they're hired, you’ll receive an additional $1200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process gives you support to achieve your professional goals. Through ongoing conversations, your manager will provide regular feedback. Your Annual Review Conversation provides your manager with an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.
