EL1 Service Delivery

• Ongoing & Non-Ongoing 12 months - Full Time
• $116,118 - $127,090 (plus 15.4% superannuation)
• Role located in ACT - Deakin,NSW - Surry Hills,NSW - Wollongong,QLD - Brisbane,VIC - Richmond

Our participants, Our people, Our purpose

The National Disability Insurance Agency (NDIA) is responsible for implementing the world leading National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in Australia.
 
The NDIA currently supports more than 649,000 NDIS participants with a significant and permanent disability, their families, and carers of those living with disability. Participants are people who apply and meet the access criteria for the NDIS. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and provide peace of mind for every Australian. For many Australians in the NDIS, this is the first time they receive the disability support they need. 

A new role awaits

Are you passionate about strategic leadership and delivering quality outcomes for NDIS participants needing Home and Living supports? Do you have attention to detail? The EL1 Assistant Director Service Delivery - Home and Living Operations is responsible for actively supporting evidence-based decision making within specialist teams to enhance participant outcomes. 

The Branch supports providing participants with more options of how they can set up support in a home and living arrangement. You will also be contributing to the Australian Government initiative to improve the way we make Supported Independent Living decisions. This initiative focuses on how we can make consistent, equitable and sustainable decisions aligned with the best interests of participants and their families about safety, quality, and outcomes.

Where you can add value

In this dynamic role you will operate within a highly experienced and high performing team. You will be prioritising quality team outcomes in a timely manner, shaping staff skills, building knowledge and capacity and contributing to a holistic team approach.

• Collect data, analyse outcomes to report on team performance and propose strategies to minimise risk and develop continuous improvement processes
• Develop strategies to manage agreed outcomes across teams
• Facilitate change management with a focus on future legislative changes and NDIA Reform for Outcome strategies
• Build positive relationships with internal and external stakeholders to encourage collaboration and sharing of skills, knowledge and resources.

Enough about us, let’s talk about you

The successful candidate will be able to develop and maintain a high performing operating rhythm with their team, they will have previous leadership experience in managing remote teams including a focus on positive performance outcomes for participants.

• Fundamental leadership skills and experience including coaching, strong communication and risk management
• Preferred knowledge of disability, health support, lived experience, and previous professional experience
• Ability to conduct difficult conversations
• Understanding and ability to work within legislative requirements
• Demonstrate the ability to encourage and motivate a change culture
  
  

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 649,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from ACT- Deakin, VIC - Richmond, NSW - Wollongong , Surry Hills, & QLD - Brisbane, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30 p.m. AEST Monday 30th of September 2024.

If you have any questions, please contact Donna Dives on 0422 354 321 or email donna.dives2@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.

EL1 Assistant Director Service Delivery - Position Description - pdf Opens in new window