APS4 Service Delivery Opportunities

• Ongoing & Non-Ongoing 12 months - Full Time
• $73,928 - $82,056 (plus 15.4% superannuation)
• Role located in ACT - Deakin,NSW - Bankstown,NSW - Batemans Bay,NSW - Bathurst,NSW - Bega,NSW - Blacktown,NSW - Broken Hill,NSW - Burwood,NSW - Campbelltown,NSW - Charlestown,NSW - Chatswood,NSW - Coffs Harbour,NSW - Dubbo,NSW - Gosford,NSW - Griffith,NSW - Hurstville,NSW - Katoomba,NSW - Lavington,NSW - Lismore,NSW - Liverpool,NSW - Moree,NSW - Newcastle,NSW - Nowra,NSW - Parramatta,NSW - Penrith,NSW - Port Macquarie,NSW - Surry Hills,NSW - Tamworth,NSW - Taree,NSW - Wagga Wagga,NSW - Windsor,NSW - Wollongong,NT - Alice Springs,NT - Darwin,NT - Katherine,NT - Nhulunbuy,NT - Tennant Creek,QLD - Beenleigh,QLD - Brisbane,QLD - Bundaberg,QLD - Cairns,QLD - Chermside,QLD - Inala,QLD - Ipswich,QLD - Maroochydore,QLD - Mount Isa,QLD - Mt Gravatt,QLD - Robina,QLD - Rockhampton,QLD - Toowoomba,QLD - Townsville,QLD - Woodridge,SA - Adelaide,SA - Ceduna,SA - Elizabeth,SA - Modbury,SA - Mount Gambier,SA - Murray Bridge,SA - Noarlunga,SA - Norwood,SA - Oaklands Park,SA - Port Adelaide,SA - Port Augusta,SA - Port Lincoln,SA - Prospect,SA - St Marys,TAS - Devonport,TAS - Hobart,TAS - Launceston,VIC - Ararat,VIC - Bairnsdale,VIC - Bendigo,VIC - Boronia,VIC - Box Hill,VIC - Broadmeadows,VIC - Colac,VIC - Dandenong,VIC - Echuca,VIC - Epping,VIC - Frankston,VIC - Geelong,VIC - Horsham,VIC - Mildura,VIC - Moonee Ponds,VIC - Preston,VIC - Shepparton,VIC - Sunshine,VIC - Warrnambool,VIC - Wendouree,VIC - Werribee,WA - Albany,WA - Armadale,WA - Broome,WA - Bunbury,WA - Esperance,WA - Geraldton,WA - Joondalup,WA - Kalgoorlie,WA - Karratha,WA - Midland,WA - Mirrabooka,WA - Northam,WA - Perth,WA - Rockingham

The NDIA values diversity and welcomes applications from individuals with disabilities, Aboriginal and Torres Strait Islander peoples, as well as those from diverse cultural and linguistic backgrounds.

Our participants, Our people, Our purpose

The National Disability Insurance Agency (NDIA) is responsible for implementing the National Disability Insurance Scheme (NDIS) - one of the biggest social reforms in Australia since Medicare.

We support more than 649,000 individuals with a significant and permanent disability (participants), to have greater independence and improve their quality of life.

Follow the video link below to learn more about the NDIS:

"What is the NDIS?" How To - What is the NDIS - youtube.com 

About the Roles

We are currently seeking applications for upcoming APS4 opportunities at the NDIA within our Service Delivery Group, where you will work closely with participants and their representatives.

For more information on the roles please the attached Candidate Pack in the link below. 

Key Responsibilities:

• Gathering information from participants and planning partners for high-quality planning and decision making
• Working with participants to identify support options and achieve their desired outcomes
• Providing high-quality customer service as the first point of contact
• Collaborating with various stakeholders to connect participants with the right services Using policies and legislation to make funding decisions for participant plans
• Resolving complex participant issues and complaints
• Completing administrative tasks and maintaining records
• Contributing to key performance indicators and planning targets
• Responding to enquiries about access and eligibility
• Advising participants on access decisions, their rights and ensuring they are well-informed
• Supporting Team Leaders with improvement strategies
• Conducting suitability assessments for specialist planning streams
• Assisting with project management activities.

We are searching for candidates who can demonstrate:

• Passion for making a difference in the lives of people with disability: a strong commitment to improving outcomes for people with disability and supporting the goals of the NDIS
• Empathy and compassion: the ability to understand and empathise with people’s circumstances
• Collaboration skills: an enjoyment of working collaboratively, as part of a diverse, high - performing team
• Cultural competence: an understanding and respect for different cultures, including a commitment to inclusion and diversity
• Adaptability: the flexibility to adapt to changing environments and new challenges
• Professionalism: high standards of professionalism, integrity, and ethical behaviour.

Why join the NDIA

At the NDIA, you'll be part of a team dedicated to making a difference in the lives of Australians with disability.

We offer a supportive work environment where your contributions are valued and you can grow professionally. This includes:

• Work-life-balance (work from home option available) and safe work environment  
• Competitive remuneration and working conditions that support a positive work culture 
• Access to higher superannuation (15.4%)
• Above market leave entitlements, and additional leave benefits, including 18 days of personal leave and more
• Access to ongoing professional development and learning 
• Our multiple office locations make relocation simple (where possible) and provide geographic diversity.

How to apply:

We have some roles available immediately and more to fill in coming months. This process aims to establish a pool of eligible candidates who can be promptly offered positions as they become available.

• Application submission: start your application by clicking the ‘Begin’ button on the application page. You will be asked to fill in your details and attach your resume. 
• Online assessment: you will receive a link to an online assessment within two weeks, which must be completed within seven days of receipt. You can check the online assessment and prepare yourself for the test using the practice test.
• Merit pool: successful completion of the online assessment, a review of your resume and a positive reference check will result in a merit pool placement. The pool remains active for 18 months from the date of the job posting. A merit pool is a list of candidates who have been assessed and ranked suitable to fill a vacancy.  
• Notification of results: you will be informed if you have been added to the merit pool within six to eight weeks. 
• Job offer consideration: candidates in the merit pool may be eligible to receive job offers during the 18 months the merit pool is active. 

Please view the attached candidate packs for locations this role will be ideally performed from, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. 

Applications for this role will close on 26 September 2024 at 11:30pm AEST

If you have any questions, please contact DFP/ NDIA Recruitment on 1300 558 870 or email national.ndia@dfp.com.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.

APS4 Service Delivery Candidate Pack Opens in new window

APS4 Service Delivery Candidate Pack Opens in new window